Technical Support

Our technical support will offer you help and advice. We are available for you by phone and email. If you need personal assistance, you can also book a callback date.

	+49 (0)931 / 40468-71
	support@reig.de

A comprehensive product includes comprehensive support. Our support is fast and competent and we are very pleased about our happy customers. We solve simple cases by phone or by e-mail. For complex issues we are available with our remote support.

In order to offer accurate and timely technical support, please follow these steps:

• Restart your machine and reenter the program.
• Try to repeat the process which is linked with your problem.
• For STAAD.Pro only: If your problem still exists, please delete all files in the directory except for those with the *.STD extension. Restart the program and repeat the process once again.
• If the problem is not solved yet, please contact us .